Kelly Scott Heating & Cooling

Reduced ice production is usually caused by: mineral scale buildup on evaporator plates reducing heat transfer, dirty condenser coils reducing refrigeration efficiency, warm ambient temperature in the equipment room, low refrigerant levels, or water flow problems. The fix for scale buildup is professional cleaning and descaling. Other issues require a technician. Never ignore reduced production — it often progresses to complete failure.

Walk-in door gaskets typically last 2-4 years and should be inspected every 6 months. Signs of failing gaskets: visible tears or cracks, frost buildup near the door frame, condensation on the door frame, noticeably warmer temperatures near the door, or the door not staying closed. A failing gasket forces the compressor to work harder, increasing energy costs and reducing equipment life.

Emergency repair typically costs 1.5-2.5x normal rates. After-hours service calls usually run $150-$300 for the diagnostic fee, plus parts and labor. Weekend and holiday rates can be higher. However, the cost of downtime — lost revenue, food waste, and staff idle time — almost always exceeds the emergency service premium. Most providers charge $100-$200 diagnostic fees that apply to the total repair.