My Service Pro

Reduced ice production is usually caused by: mineral scale buildup on evaporator plates reducing heat transfer, dirty condenser coils reducing refrigeration efficiency, warm ambient temperature in the equipment room, low refrigerant levels, or water flow problems. The fix for scale buildup is professional cleaning and descaling. Other issues require a technician. Never ignore reduced production — it often progresses to complete failure.

Chemical dispensing problems are typically caused by: clogged or faulty chemical pumps, incorrect dilution ratios, empty chemical containers, broken injection lines, or control board issues. In low-temperature machines, proper chemical concentration is essential for sanitization — test strips should verify concentration after every repair. Many chemical distributors offer free testing; alternatively, a technician can verify and repair the dispensing system.

1) Check if the condenser unit is running. 2) Inspect condenser coils for dirt and debris — blocked coils are a common cause. 3) Ensure walk-in door gaskets are sealing properly. 4) Check if evaporator fan is running. 5) Look for ice buildup on evaporator coils (defrost system failure). If temperature is rising significantly, move temperature-sensitive inventory and call a technician immediately — this is an emergency situation.