Robertson Heating Supply Company

Common causes include: faulty igniter or ignition module, failed heating element (electric ovens), thermostat or temperature probe failure, gas valve issues, or clogged burner ports. Start by checking error codes on the control panel if equipped. If the oven lights but doesn't reach temperature, the thermostat or temperature probe is often the culprit. A certified technician can diagnose the root cause quickly.

Walk-in door gaskets typically last 2-4 years and should be inspected every 6 months. Signs of failing gaskets: visible tears or cracks, frost buildup near the door frame, condensation on the door frame, noticeably warmer temperatures near the door, or the door not staying closed. A failing gasket forces the compressor to work harder, increasing energy costs and reducing equipment life.

Kitchen equipment emergencies include: walk-in cooler/freezer temperature rising (food inventory at risk), gas leak or smell, fire suppression system discharge, electrical sparks or burning smells, complete loss of cooking equipment during service hours, dishwasher failure during a busy shift, or any situation creating an immediate food safety risk. These situations require immediate professional attention and may require temporary closure.