F.W. Webb Company - Boston

Chemical dispensing problems are typically caused by: clogged or faulty chemical pumps, incorrect dilution ratios, empty chemical containers, broken injection lines, or control board issues. In low-temperature machines, proper chemical concentration is essential for sanitization — test strips should verify concentration after every repair. Many chemical distributors offer free testing; alternatively, a technician can verify and repair the dispensing system.

Installation time varies significantly: single appliance with existing connections 2-4 hours; single appliance requiring new utility connections 4-8 hours; full kitchen buildout 1-3 weeks depending on scope, permit timelines, and contractor scheduling. Work with your installer to create a realistic timeline that accounts for utility work, inspections, and health department walkthroughs before opening.

Reduced ice production is usually caused by: mineral scale buildup on evaporator plates reducing heat transfer, dirty condenser coils reducing refrigeration efficiency, warm ambient temperature in the equipment room, low refrigerant levels, or water flow problems. The fix for scale buildup is professional cleaning and descaling. Other issues require a technician. Never ignore reduced production — it often progresses to complete failure.