About Ground Zero
Ground Zero provides professional appliance repair services in Austin, TX. Serving residential and commercial customers with expert technicians and quality parts.
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Frequently Asked Questions
My walk-in cooler temperature is rising. What should I do first?
1) Check if the condenser unit is running. 2) Inspect condenser coils for dirt and debris — blocked coils are a common cause. 3) Ensure walk-in door gaskets are sealing properly. 4) Check if evaporator fan is running. 5) Look for ice buildup on evaporator coils (defrost system failure). If temperature is rising significantly, move temperature-sensitive inventory and call a technician immediately — this is an emergency situation.
How long does commercial kitchen equipment typically last?
Commercial kitchen equipment lifespans vary: commercial ovens 15-20 years, fryers 10-15 years, refrigeration equipment 10-15 years, ice machines 7-10 years, dishwashers 10-15 years, steam tables 10-15 years. Regular preventive maintenance significantly extends equipment life. Equipment that is properly maintained often outlasts these averages by 5+ years.
My combi oven's steam function isn't working. What's wrong?
Combi oven steam issues are commonly caused by: clogged steam generator or boiler scale buildup, failed heating element in the steam generator, water inlet valve problems, or steam nozzle blockages. Mineral scale from hard water is the most common culprit and can be prevented with regular descaling. A combi oven specialist should inspect the steam system as improper repairs can damage the boiler.
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